SGD 50,000

Background

The insurance industry is constantly developing new products for emerging customer segments and designing new tools to augment the performance of financial planners. With these introductions come new queries from the end users. In order to experiment around innovative products and tools, Income will require a more robust helpdesk infrastructure to support the influx of customers’ queries directed at our financial planners.

Context of Challenge

We are on the search for a scalable backbone to distribute the workload of human helpdesk whenever possible while maintaining the ease of communication via existing channels available to our financial planners.