Training new employees is a necessary part of on-boarding and business units invested time and resources into making sure a new hire understands their job responsibilities. Due to the job nature, customer engagement officers require extensive classroom and on-the-job training to build their product knowledge before they could be put on the job. Facilitation and the cost of employees’ time inevitably make training an expensive undertaking.
Context of Challenge
How can we create an interactive learning and development ecosystem that addresses the training challenges the organisation and employees face? The ideal platform should encompass creative learning, promote effective sharing of knowledge and making sure employees understand and are comfortable with their jobs to reduce the risk of employee turnover.